FAQs

FAQs

What if my order is damaged or contains broken, incorrect or missing item(s)?

In the event that there is a problem with your order, please contact us as soon as you are able. You must contact us within a week (7 days) of the order showing delivered in order for us to help. We will require pictures of the box, the packaging, and the bottle with clear pictures of the damage so that we can assist with resolution. Orders that were redirected by request of the recipient or were unable to be delivered to the original address due to availability of recipient or adult signature cannot be guaranteed for original package contents and are no longer the responsibility of The whiskey barrel co.

What forms of payment do you accept?

All of our processing is done via PayPal. You may pay for your order with a PayPal account or pay using a major credit card (Visa, MasterCard, American Express, Discover) using PayPal. A PayPal account is not required in order to pay via PayPal using a credit card.

Is there a minimum order value?

No, there is no minimum order value.

Will I be charged sales tax?

Sales tax charges vary depending on the product being purchased and the shipping address you provide.

When will I be charged for my order?

You will be charged for your order at the time of purchase.

Is it safe to use my credit card online?

Yes. We do everything in our power to make sure that your information is secure. Moreover, we use one of the biggest payment processing platforms – PayPal – to handle credit card payments.

Where is the card security code located on my credit card?

On Visa, MasterCard and Discover cards, the three-digit number is located on the signature panel on the back of the card. For American Express cards, the four-digit number is located on the front of the card above the credit card number.

Which countries do we ship to?

At this time, we only ship within the USA, no other Germany.

Do I have to sign for my package?

YES you must sign for an order when it is being delivered and show proof of your age if you order alcohol. (In some cases, you may need to show ID regardless!)

Do we ship to businesses?

Yes; we prefer to ship to a business address.

Do we ship to PO BOX?

No. Products cannot be shipped to a APO, FPO, PO Box or international.

Can I cancel or return my order? Do you accept returns or issue refunds?

Yes, at WhiskeyBarrelCo, we accept returns and offer refunds under specific conditions. Here’s how our return and cancellation process works:

Order Cancellation

  • You may cancel your order within 24 hours of placing it. After this window, the order may already be processed for shipping, and cancellation may no longer be possible.
  • To cancel your order, please email us at CONTACT@Whiskeybarrelco.store as soon as possible, including your order number for quick processing.

Returns & Refunds

  • Return Window: We accept returns within 30 days of the delivery date. To qualify, items must be unopened, unused, and in their original packaging.
  • Return Process:
    1. Contact Us: Email CONTACT@Whiskeybarrelco.store with your order number and reason for the return.
    2. Prepaid Return Label: Once approved, we’ll send you a prepaid return label to ship your item back.
    3. Refund Processing: Upon receiving and inspecting the returned item, we’ll issue a refund to your original payment method. This typically takes up to 10 business days to appear in your account, depending on your bank’s processing times.

Refund Eligibility

  • Items must meet return eligibility criteria: unused, unopened, and in original packaging.
  • There are no restocking fees, and free return shipping is provided on eligible returns.

Damaged or Defective Items

  • If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item. We will work with you to provide a replacement or a refund.

If you have any questions or need further assistance, please reach out to our team! We’re here to help ensure your experience with WhiskeyBarrelCo is exceptional.

What happens if my item(s) leak?

Unfortunately, there is not much we can do to prevent leakage especially on blantons and vintage whiskies where possible leakage is always a risk. We do our best to make sure the cap is sealed well to prevent this. There are times when this happens, however the product has never been tampered with. We do not issue exchanges or refunds for minor leakage, but if you have an extreme case please let us know and we will see what we can do.

I have a problem with my order. Now what?

Please contact us via our Contact page, chat, email (info@dzedz-a93b46.ingress-alpha.ewp.live) or via phone at +49 761 200-288

Why has your price gone up on a specific product?

The whiskey market has seen incredible surges in demand over the past 4-5 years. We always try to stay aggressive on our pricing, however with demand outpacing supply we often find ourselves with increased cost to acquire the products that our customers are looking for. Unfortunately with that it means the prices increase as well. For some products that are much more rare than others this can happen very quickly.

 
I am unavailable to sign for my package, now what?

We recommend always shipping to an address such as a business that someone will be available at, however if you cannot do that or be available for signature, our carrier will attempt to deliver the package 3 times in accordance with their policies and after a third missed attempt will send the package back to us. You are able to use the tracking number to request the package get held at a local pickup location. We suggest opting to have the package held after a first missed delivery attempt

Please note that we cannot dictate delivery timeframes, that is solely based upon the carrier and their route. We are also unable to ask them to leave the package without signature as it is required by federal law to include.